This pillow is not too hard as the material inside is like sand and moves around; however; when put against the neck, it hardens up a little bit and supports the neck very nicely
When shipped, most orders are delivered within 2-4 days in the US via USPS, 2-8 business days in Canada via Canada Post/FedEx, and 5-22 days for other international destination though it usually takes around 7-10 days.
